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Denix UK
The official UK home of DENIX S.A. Replica Militaria

Customer Services

Denix Customer Service

At Denix we pride ourselves on excellent customer service. Whether you are stood face to face with us in one of our shops or chatting to us over the phone, we'll make sure that every question is answered and any issue rectified as soon as we possibly can.

Customer Service Hours

You can telephone us on 0808 1689242 between the following hours:
Monday to Thursday 9am-5pm
Friday 9am-4pm
Saturday 9am-5pm

Alternatively, if your enquiry relates to a particular shop then please ring the store. A list of stores is available here.

What's your return policy?

We want you to be delighted every time you shop with www.denix.co.uk. We have a no quibble return policy. You have a right to cancel your order in writing†14 (fourteen)†calendar days†from the day†the day on which you receive the goods and receive a refund of all charges. As long as we receive the returned item†we'll exchange or refund it.

Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is faulty, damaged or defective. This returns policy does not affect your statutory rights.

If your quote for shipping an item back to us is above £10.00 please contact us and we can possibly arrange to have the item collected. Collecting small items would be charged at £10 and deducted from any refund. Larger items will be charged at freight rates and we will have to get quotes. We will agree this with you before any arrangements are made. Please note we can not arrange collections from overseas locations.

Damage Items & Product Issues

If an item is faulty, damaged, defective or delivered to you in error don't worry we will do everything we can to rectify the problem.

If you have an issue or a damage please send us an email with your name, address and order number.†Outline the issue as best as possible and attach any relevant photographs. We will try to respond as soon as possible during office hours. Alternatively you can call us on†0808 1689242†during office hours, outside of office hours messages may be left on the answer machine.

How long does it take to process my returns?

We try to process returns as quickly as possible and† these are processed within†14 working days from receipt. Any refund will automatically be issued to the card used to make the original purchase or the Paypal account used. In the event, we are unable to provide a suitable replacement we will automatically refund you and let you know via email.

Where should I send my returns?

If you are returning goods for refund or exchange please send them to:
Denix, Hill House, Oak Tree, Burneston, Bedale, North Yorkshire, DL8 2JW, UK.